For essential connectivity needs Datec-NGN has the “RRR” Network Guarantee option. Choose a “RRR” access network connectivity option for reliability, resiliency, redundancy or in other words “peace of mind”.
Datec-NGN “RRR” connections combine intelligent network design with multi-homed access network connections, advanced route selection technologies and remote management, monitoring and alert rules.
‘Resilience’ = the power or ability to return to original form.
To achieve resiliency in the event of link failure two simultaneous connections to different Datec-NGN towers are installed. In the event of radio interference, outage, slow response, degraded throughput or any other performance degradation Datec-NGN Technicians can access the failed or failing radio via the alternate path for rapid channel correction. This removes the need to visit onsite to make corrections dramatically increasing speed of correction.
‘Redundant’ = duplication to achieve protection against failure
To achieve redundancy a second distinct radio path is constructed to a different Datec-NGN tower access point where possible. In the event of complete or partial hardware or electrical failure network session traffic can traverse the backup link until the primary is restored. There is no loss of IP address allocation, DMZ or firewall changes needed by local IT departments. All functions are automatic as facilitated by the intelligent Datec MPLS/VPLS/OSPF Appliance device deployed to customer border networks.
‘Reliable’ = able to be trusted, predictable or dependable.
To achieve reliability a range of monitoring, alerts and proactive route redistribution is enabled to ensure continuance of service in the event of any issue.
Alerts, Management and Reporting
For all “RRR” Guarantee services a mix of management, monitoring, alert and traffic profiling services are layered onto the resilient and redundant physical design. All ‘RRR’ connections are monitored 24x7x365 for complete traffic outage reporting. Outage alerts are by monitor, email and SMS to the Datec-NGN network operations centre. For customers who nominate for 24x7x365 support in the event of outage lasting 5 minutes or more a management incident is created and the customer is informed by email alert and telephone call during peak commercial hours (8am till 5pm). In the event of traffic profile changes (dramatic changes in typical traffic profiles) alerts can be created for human investigation. This is helpful for SPAM/Virus/Security breaches that may unknowingly impact performance.
In addition to the ‘RRR’ back office functions and services performed by Datec-NGN network operations staff a full client portal is open to customers to view, report and analyse traffic across Internet access links or Metro Area Ethernet private networks in real time.
Some typical screenshots of the netflow reporting platform are;