Take advantage of our highly-competitive SLAs with “RRR” Guarantee access network connections for Metro Area Ethernet (MPLS) services summarised as follows;

Plans

SLA Type Tier-2 Tier-1 Tier0 Tier 1-3
Core Network Availability 99.95% 99.95% 99.95% 99.95%
Service Availability – Port 99.95% 99.95% 99.95% N/A
Service Availability – Access 99.9% 99.5% 99% N/A
Service Availability – Trunks 90% 90% 90% N/A
IP Packet Loss* <5% <7% N/A N/A
IP Packet Jitter* <20% N/A N/A N/A
MTTR 4 Hours 8 hours 24 Hours 72 Hours