Below is some information relating to modem and access problems. Please contact us if you require further information:

Following checks must be done within the Control Panel

	Click Start
	Select Settings.
	Select Control Panel

Modem Properties Check

	Double Click Modems icon
	Under General, do the following:-
	Highlight the modem and Click Properties
	Change the modem speed to as low as 38400 or below so it is compatible with the Telephone Line speed
	Click the Diagnostic Tab
	Highlight the Com Port that the Modem is attached to
	Click More Info
	Once the diagnostics complete, check the report to ensure that there are no errors
	Click Close or OK to exit the Modem properties window.

Try this if your connection cuts off frequently

	Modem Disconnection from the Internet
	Datec (PNG) Ltd
	Problem
	Calling any Datec internet number but the line is dropped
	Calls get dropped after a few minutes of connection
	Calls get dropped during login
	Modems cannot connect at all because line condition is so bad
	Reason
	Modem S10 register is set too low. Modem hangs up after carrier loss.
	Procedures
	Some modems are shipped to wait only 1.4seconds before dropping a call after a carrier loss.
	Check that the S10 modem register is set to 6 seconds , this will allow the call to remain connected after carrier loss.
1.	Reset the modem, or PC if it is an internal modem.
2.	If you're using Win 95 use the 'Hyper Terminal' to talk to the modem.
3.	Take Note of the Modem COM Port that your modem is currently connected to.  Check this using Diagnostics Tab in the Modem Properties
4.	To use the Hyper Terminal, click on Start , Programs, Accessories, Hyper Terminal - Icon Hyper Terminal .
5.	At the prompt for the new connection type in MODEM then click Ok.
6.	In the Connect To box go to the box that has connect Using and select the Com port that your modem is configured on. Eg Com2 Don't use the modem description otherwise you have to type a telephone number.
7.	In the Port Settings window, click on Restore Defaults then click OK.
8.	You should be looking at a blank Hyper Terminal Screen, you are ready to talk to the modem directly.
9.	To test if you are talking to the modem properly type in the letters at then press enter, you should see a response on the next line down saying OK.
10.	Now we need to examine the S10 register. To do this type in at  s10?  and press enter.
11.	A number will appear on the next line down, make a note of this number somewhere. It is the tenths of a second that the modem will wait before hanging up after carrier loss.
12.	This number should be set to 60. To do this type at  s10=60 and press enter.
13.	Now we need to store this number in the modems profile so type in at  &w and press enter.
14.	Exit Hyper Terminal and try connecting to the Internet again.